Teaching "on the phone"  etc. for ESL students

Roleplays for telephoning and dealing with enquiries: make sure to click on PDF link for worksheets

Telephoning gap-fill

Requesting Info on the phone lesson plan

Calling on the phone-short dialogue

Telephone Skills: ESL lesson Plan

Requesting Information Over the Phone: ESL Teacher's Notes

Telephoning an Employer

Polite Requests (teaching ideas for
ESL teachers)

Guide to and exercise for  Requests: Will, Would, Could, Can, Would you mind...?

Lesson Plan for  'Could I + inf' and 'Could you + inf' as polite requests for Hotel English

FAQ Mini-Roleplays: ESL  communicative lesson
practicing basic requests  in English

Can We Go Swimming? Making requests; refusing and giving in to requests

Speaking Situations: Asking for Favors

Match the the questions (requests) on the left with an appropriate response on the right

The Differences between Formal and Informal Language (word)

Office Work Vocabulary and Exercises (Word doc)

Telephoning Lesson Plan

Hello. May I help you?
dialogue requesting information

Hotel reservations dialogue

Telephoning/talking on the phone:common
expressions/idioms/phrases/language

Idioms and expressions for telephoning (PDF)

Telephone language (PDF)

Talking business on the telephone (PDF)

Useful phrases for answering the phone and offering help (PDF)

Make a phone call: common expressions (PDF)

Effective telephone language (word)

Expressions for formal and informal calls (PDF)

Informal telephone language (PDF)

Sample business telephone conversations/dialogues
(PDF)

More sample phone conversations (PDF)

Telephoning/talking on the phone: exercises

Telephone expressions exercise (PDF)

Effective phoning language worksheet (PDF)

Telephoning exercises (PDF p 24-25)

Telephoning exercise (PDF p 9)

Telephone messages: expressions and exercises (PDF)